We will normally dispense your prescription within half an hour. If we do not have your medicine in stock, we can have it the next business day unless there are supply issues, in which case alternate arrangements will be made.
If you are entitled to repeats on your prescription, then we will only dispense these at your request. Normally, repeats can only be dispensed if 2/3 of the previous dispensing has been used up. If you have special circumstances (such as travel or mobility issues) let us know so other arrangements can be made.
We maintain a record of how many prescriptions you and your family (partner and dependent children under 18) receive from 1st February to 31st January each year. After you have paid for 20 subsidised prescription items in this year you are entitled to a PSC. This gives you a discount on prescription charges set by the Government.
Most prescriptions will carry a co-payment set by Government Policy. We will charge you this co-payment according to the information given to us on the prescription and in our records. Please ensure we have your updated CSC, HUHC or PSC cards as these may entitle you to extra subsidy. Some medicines are not fully subsidised and will carry a “part-charge” which you will be required to pay over and above the co-payment. In most cases there will be a fully subsidised alternative which we may be able to supply instead. This can be discussed when the need arises. In all cases a receipt will be issued showing the total cost to you.
We have a registered Pharmacist on site at all times and will be able to discuss your medicines and health care with you.
We provide a full range of over the counter medicines for all sorts of health conditions and the team at Shields Pharmacy can advise you on the best products for your needs.
We also have a selection of attractive gifts suitable for people of all ages.
In the event of a complaint, please contact us and we will strive to sort out any issues. If we cannot resolve your complaint to your satisfaction you are entitled to contact the CDHB(ph 364 4103) or the Health & Disability Commission (ph 0800 377 766).
